Frequently Asked Questions
- How do I tell if a book is in stock?
- What does "Ships to Our Store in 1-5 Days" mean?
- How do I know when my order will be ready for pickup?
- I haven't received my bookmail yet? What do I do?
When you search for a book on our website, you will see a field on the product details called “On Our Shelves Now”. This denotes the availability of the title in both bookstores. On the main search screen, the availability counts on-hand quantities at both stores but does not specifically tell you which store has the inventory.
If you click on the title of the book, it will bring you to the full product information page, where there is a further breakdown of availability. Here, you will be able to see how many copies each store has available for sale.
When placing an in-store pickup order, be sure to click on the title of the book to check the availability at the store where you wish to pick up your order. Please note, our online inventory is not a live inventory. Online inventory updates on an hourly basis. If you are in urgent need of a book, please call the store that you are hoping to pick it up from.
When you order a book that is not on our shelves, we will order it from our wholesaler. Wholesale orders are placed multiple times a week, and on average, these orders take 1 to 5 days to ship to our stores. This means there may be a few days between when you order the book on our website and when we place our next wholesale order. If the book you have ordered is not in stock at the time we are processing your order, we will let you know in the order comments that we have had to place a wholesaler order to get your book.
Our booksellers will update you a few times while processing your order via the web order notification system depending on which books and how many you order. The first notification you receive will be confirmation that your order has been received, if any of your books need to be ordered from the wholesaler, or if any of the books you ordered are back-ordered or unavailable. The second notification you will receive is when the order is complete and ready for pick up. If there are multiple books on your order, you will receive the notification once all of your books are ready. If all books are on our shelves at the time we process your order, you will bypass the payment received notification and instead receive a notification that your order is ready for pick up.
Each order that we send out via USPS or UPS comes with a tracking number which will be sent directly to your email. Once your package goes out with your selected delivery service, we have no control over what happens to the package. USPS media mail takes on average 2 to 10 days, USPS Priority mail takes on average 1 to 3 days, and UPS ground takes on average 1 to 5 days